Delivery
Monster Plastics offer FREE delivery on orders over £150. Orders under £150 will incur a delivery cost of £30.00.
Deliveries will normally be met within 3 - 7 working days from the date of your payment being received. If your delivery has not been received within this time, please contact us for an update on your order by logging into your account https://monsterplastics.co.uk/login.php and send us a message.
Delivery timescales are to working days only - no deliveries will be made on weekends or bank holidays. Please be advised delivery dates given are as a guideline only as we and our delivery partners cope with a surge in demand. Please do not plan to start any installation until goods arrive.
All items must be checked for any sign of damage or picking errors upon delivery. Should there be any discrepancy with regards to the condition of or items delivered you (the customer), must not sign for those goods and contact us within 1 working day to notify us of the error so we can rectify this as soon as possible. We aim to re-deliver all items within 5 working days.
Before booking your installation, we urge you to ensure the goods have arrived in acceptable condition. This will enable you to check for missing items, damaged or defects before proceeding with the installation. This provides enough time for Monster Plastics to resolve any problems or order any extra items required.
Signing the delivery consignment note will confirm that all goods received are in good condition and all items have been received as per your original order.
Storing Your products
All building plastics must be stored correctly until used;
- All building plastics must NOT be stored in direct sunlight where they can get very hot and warp.
- Fascia boards, soffit boards, cladding and downpipes must be stored flat.
- Do not place Downpipes directly onto hard surface such as gravel drives or dusty concrete floors as they can easily be scratched. Try to keep them in original packaging and store them flat until they are to be used.
- Gutter bits normally arrive in a clear plastic bags. Try to really take care not to man-handle the bags or throw them down onto hard surfaces, as they can scratch when they rub together or get broken.
- To ensure your gutter parts and fascia trims stay pristine until they are fitted, try to store them inside away from direct sunlight and where they are not going to get damaged.
Monster Plastics cannot be held responsible for damaged products due products not being stored correctly. It is the sole responsibility of you (the customer) to ensure all products are stored correctly.
Delivery Restrictions
Unfortunately, we currently only deliver to mainland UK meaning we are unable to deliver to IM, PA41 - PA80, JE, GY postcode areas. Please contact us directly should you need further clarification
Returns
If you need to return any products, please contact us within 3 days of receiving the order either by emailing us (The email address is on your order confirmation) or by logging into your Monster Plastics account.
We will notify you where the goods need to be returned to.
All products must be returned in good condition and in their original packaging. Any postage costs for returning items will be the responsibility of the customer.
Once we have received the product(s) and we are satisfied with the condition of the product(s) we will issue a refund to the original payment method.
Special Order Items
We regret that we cannot refund, in full or in part, special order items.